Last updated: 15/01/2025

This Privacy Policy explains how ZELAYA Trading LLC (“ZELAYA”, “we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit
or make a purchase from our website (the “Site”). By using the Site, you agree to the practices described in this Privacy Policy.

• Controller: ZELAYA Trading LLC
• Registered address: Empire Heights, Bsuiness bay, Dubai, UAE.
• Email: hello@zelaya.ae
• WhatsApp: [+971 54 288 4767]

We may collect the following categories of personal data:

• Contact details (name, email, phone number)
• Shipping/billing address
• Order details (items purchased, order number, notes)
• Customer support messages (email/WhatsApp/contact forms)
• Marketing preferences (newsletter opt-in/out)

• Device and browser information, IP address, approximate location (city/country)
• Pages viewed, time spent, clicks, and referral source
• Cookies and similar technologies (see “Cookies” below)

Payments are processed by third-party payment providers. We do not store full payment card details on our servers (your provider may collect and process payment information to complete the transaction).

We use personal data to:

• Process and deliver orders (order confirmation, shipping, customer service)
• Provide tracking and delivery updates
• Prevent fraud and keep the Site secure
• Communicate with you about your order and support requests
• Improve the Site (analytics, performance, troubleshooting)
• Send marketing communication if you opt in (and allow you to opt out anytime)

Where applicable, we process personal data based on:

• Performance of a contract (to fulfill your order and provide services) (DLA Piper Data Protection)
• Consent (e.g., marketing emails, certain cookies/trackers where required) (DLA Piper Data Protection)
• Legitimate interests (e.g., website security, improving services, fraud prevention) where permitted

If you withdraw consent, we will stop processing that data for the purpose that relied on consent, where applicable.

We share personal data only as needed to operate our business, including with:

• E-commerce platform (Shopify): our store is hosted on Shopify, which processes data to run the Site and checkout. (Shopify Help Center)
• Payment providers: to process payments and prevent fraud
• Shipping and delivery partners/ 3PL: to pick, pack, ship and deliver your order and provide tracking
• Analytics and marketing tools: if enabled (e.g., website analytics, ad measurement pixels), subject to your cookie/consent settings
• Professional advisors: as required (e.g., legal/accounting)
• Authorities: where required by law or to protect rights and safety
• Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

We do not sell your personal data.

Your personal data may be processed or stored outside the UAE depending on where our service providers operate (for example, e-commerce platform, email services, analytics, payment, shipping systems).We take steps to share data only with providers that implement appropriate safeguards and security measures.(uaelegislation.gov.ae)

We keep personal data only as long as necessary for:

• fulfilling orders and providing customer service,
• complying with legal/accounting obligations,
• resolving disputes and enforcing agreements,
• maintaining security and preventing fraud.

Retention periods vary depending on the type of data and legal requirements.

We use reasonable administrative, technical, and organizational measures designed to protect your personal data. However, no method of transmission or storage is 100% secure.

We use cookies and similar technologies to:

• enable core site functionality (cart, checkout),
• remember preferences,
• analyze performance and usage,
• (if enabled) measure and personalize marketing.

You can control cookies through:

• our cookie/consent banner (where applicable),
• your browser settings (blocking or deleting cookies),
• third-party opt-out tools where available.

Shopify provides customer privacy settings and guidance for configuring consent and tracking preferences. (Shopify Help Center)

If you opt in, we may send you marketing messages (email/SMS/WhatsApp where applicable). You can unsubscribe at any time using the link in our emails or by contacting us at hello@zelaya.ae. If you opt out, we may still send non-marketing messages related to your orders and account.

Depending on your jurisdiction, you may have rights to:

• access your personal data,
• correct inaccurate data,
• request deletion/erasure in certain circumstances,
• restrict or object to processing (including direct marketing),
• request data portability (where applicable),
• withdraw consent at any time (where processing is based on consent.(U.AE)

To exercise your rights, contact us at [support@zelaya.ae]. We may need to verify your identity before completing your request.

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 18 years of age.

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date.

For privacy questions or requests, contact:

• Email: hello@zelaya.ae
• WhatsApp: [+971 54 288 4767]
• Address: Empire Heights, business bay, Dubai, UAE.