Frequently Asked Questions
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About BE by ZELAYA
BE by ZELAYA is our build-your-pack bracelet line inspired by Gulf icons. Pick your favorite shapes and create a pack that matches your mood.
Yes. BE bracelets are designed as a one-size fit for most teens and adults. They flex for comfortable everyday wear.
Classic shape bands were toy-first collectibles. BE elevates the format into a real accessory: Dubai-designed Gulf icons, meaning, and storytelling
Products & Customization
Yes. You can mix and match any icons in the same cart. The deal applies automatically when you reach 3 or 4 bracelets.
Some Limited Edition bicolor styles use a surface coating on raised details. With normal wear and friction, the coating may fade and can wear off over time, especially on contact points. This is expected and creates a natural patina.
Care tips: avoid harsh rubbing, perfumes/chemicals, and prolonged water exposure to preserve the bicolor effect longer.
Care Instructions
Limited Edition bicolor styles: Wipe gently with a soft cloth. Avoid perfumes, harsh chemicals, and prolonged water exposure. Store away from sharp objects.
Regular styles: No special care is required for daily wear. For best results, avoid harsh chemicals and wipe clean with a soft cloth when needed.
Pricing & Pack Deals
Each bracelet is 15 AED. Deals unlock automatically when you add:
- Any 3 bracelets → 39 AED
- Any 4 bracelets → 59 AED + free shipping
You can mix and match any icons.
Shipping & Delivery
Shipping is calculated at checkout:
- Orders below 39 AED: 20 AED shipping
- Orders from 39 to 58.99 AED: 15 AED shipping
- Orders from 59 AED and above: free shipping
UAE delivery typically takes 1–4 business days, depending on your emirate and the courier schedule.
Orders, Exchanges & Returns
If your order hasn’t been shipped yet, contact us as soon as possible and we’ll do our best to help. Once shipped, changes may not be possible.
We offer easy exchanges within 10 days of delivery for unused items in original condition.
To start an exchange, contact us on WhatsApp or email with your order number.
Yes. Items must be returned unused and in original packaging to be eligible.
Payments
We accept secure online payments via our checkout. Available payment methods may vary depending on the selected payment provider.
Contact & Support
You can reach us anytime via WhatsApp or email through our Contact page. Please include your order number for faster support.